When we started out we just couldn’t get the level of support that we needed from the various hosting companies we tried. We felt that if we had a question or an issue that needed attention “send us an email & we’ll get back to you when we can” or “thank you for waiting, you are 5th in the queue” was not the level of service we needed. When you are starting out cost matters & we wanted a great host with great, knowledgeable support. We wanted a helping hand & we couldn’t get it. One thing that we really took to heart is that when your business & your livelihood depends on your website, then you need to have the right people supporting you. We were pioneers of Live Chat & we know that this is one of the things that set us apart from our competitors. For us, Live Chat is not just a sales tool, it’s a support tool. We are there for you when you have a question - having highly skilled web hosting technicians at your fingertips is what we can offer you. We are like your internet technical department & our tech team are ‘A’ Players - highly trained specialists, but who speak your language.