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Welcome to WebOrbis! You have made a great choice and we want to help you get up and running as quickly as possible.
When we started out we just couldn’t get the level of support that we needed from the various hosting companies we tried. We felt that if we had a question or an issue that needed attention “send us an email & we’ll get back to you when we can” or “thank you for waiting, you are 5th in the queue” was not the level of service we needed. When you are starting out cost matters & we wanted a great host with great, knowledgeable support. We wanted a helping hand & we couldn’t get it. One thing that we really took to heart is that when your business & your livelihood depends on your website, then you need to have the right people supporting you. We were pioneers of Live Chat & we know that this is one of the things that set us apart from our competitors. For us, Live Chat is not just a sales tool, it’s a support tool. We are there for you when you have a question - having highly skilled web hosting technicians at your fingertips is what we can offer you. We are like your internet technical department & our tech team are ‘A’ Players - highly trained specialists, but who speak your language.
We want to make sure that we do everything we can to help you succeed with your online efforts, however big or small. That means committing to real 24 x 7 support by phone, live chat & email. That means only hosting our servers in a purpose built, highly secure & resilient datacentre with excellent connectivity & power options. That means only using Enterprise Grade components - we only use 10K SAS hard drives for our entry level shared hosting plans - not many hosts can say the same. That means investing heavily in the latest high availability cloud infrastructure incorporating Solid State Drives (SSD) for extra speed & reliability.